From the moment you enter RM you will feel welcomed. They always ask you if you would like a bottle of water, cold or room temperature when you arrive and before you leave. The staff is very knowledgeable and address any/all questions or concerns. I love that they now have a location in Gilbert for added convenience. Excellent service and superior weight loss products; I highly recommend!!! If you're on the fence because of price, think about how much you spend on food each month and if you don't like the way you currently look and feel, know that your health and well-being is worth every dollar spent at RM; invest in your health.