Holly, the owner, is the best! Most owners can NOT multi-task (answer the phone, welcome customers in, and do nails), but Holly is truly the master! It doesn't matter how busy they are (...and they usually are!), she can do a back fill in less than an hour and they are perfect. In fact, I am one of those people who waits 3-4wks for a fill but they NEVER lift and I still get compliments on how great my nails look. Everyone's nails are different and some are harder on their nails than others but no matter what, if my nail breaks or gel chips (which has happened maybe twice in the 3 years I've been going there), Holly makes it a priority to fix it right away.