Worker mishandled my vehicle and caused damage to the rear bumper. Accidents do happen, but instead of the car wash worker coming up to tell me what happened, another customer came into the waiting room to tell me the car was damaged and one of the employee put the vehicle through the car wash the second time after it was damaged. Who know why he put it through the wash the second time...
The worst part is how the owner is handling the incident. He was not apologetic at all about what happened. He paid for the repair, but never responded to any of my emails and he has not paid for the car rental fee, so I have sent a demand letter. I'll take him to small claims court if he doesn't pay. I'm also planning to file a complaint with BBB. I really don't have time to be going through this experience, and I hope no one else has to.