I have been to this location a couple of times and I have had nothing but great service here. I always ask for Ivy, because she knows the menu from the back of her head. She is very friendly and polite. I always see her checking on her tables to make sure all her diners are ok.
The food is ok, it's not the best but it is not the worst. Can't really expect much from chain restaurants since a majority of it is frozen. I have been getting the same pasta every time I visit and the pasta is always inconsistent. The pizza is pretty good though and the desserts. Especially the brownie!
You guys should totally ask for Ivy when you visit.