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  • I used to love going here. They used to be so helpful when they were under different ownership. Now that the practice has been sold, the staff's attitudes have changed completely. The doctors are great but in order to see the doctors you have to deal with the front office staff. They lost my husband and my glasses and blamed it on our insurance (I've had the same insurance for 7 years and never had an issue before). They didn't come out an tell me our glasses were missing. I only found out because I called them every day for a week after they should have been in until they would admit there was a problem. They hurried and covered their butts by having me pick out new glasses (they didn't have the same frames anymore) and sending it to their lab. So for a while I thought I thought it really was a lab issue. Until I wanted to change contacts. My vision changed significantly in about 3 months (I had two eye exams in three months) and I wanted to change contact brands (which would have been my third exam). Since I had already used my vision exam for this year, I had to pay out of pocket. They insisted I needed to give them $70.00 to just change brands. I explained that didn't even need an eye exam and they said it's $70.00 take it or leave it. I had made the appointment for 6:45 and it wasn't until the day of when I received a phone call stating my appointment was at 6:30 and they wanted me to come in earlier. I was at work on the other side of town and no way I would make it by 6:30 and I surely wouldn't make it earlier than that. I begged them to let me be a little late, and they told me if I was any later than 6:40 I would have to reschedule and come on another day. I made it to their office (after calling them twice on the way to tell them I'm almost there) at 6:42. They told me they might not take me. (Seriously, I was early for the actual appointment I had made) They decided to take me. I had a very short exam and the doctor told the girl up front to only charge me $40.00 which was much more reasonable for the 30 second discussion on new contacts. I ordered contacts and they stated they would be into their office in about 3 days. Two weeks later and running out of trial contacts, my contacts had not come in. When I called to ask where they were, they said they had to call me back and never called. When I finally spoke to someone they claimed they were back ordered. I finally got them after a total of two and a half weeks. Today, my husband called with an actual eye emergency and they refuse to work him in for a whole week. The person he spoke to was such a jerk about it also. I understand it's busy but this is an emergency. Thankfully we found a new doctor that will see him first thing tomorrow. It's sad how they don't care about patients that have been going there for five years especially when they have a very scary eye situation.
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