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| - The people at the store were very kind, and after spending some time with them, we bought an i8 Sleep Number bed. The purchase experience was great.
Scheduling the delivery was quite a bit of trouble. We were given the run-around on dates and felt like that process was more hassle than it should have been. Still, we pressed on and had the bed delivered.
From the very beginning, I could never get comfortable in this bed. And I spent a great deal of time and effort to try -- I went into the store, spoke to the support staff on the toll-free number, and had stuff sent to us to try to improve the situation.
None of it helped. At the end of the day the bed simply feels like a dressed up air mattress... a really expensive, dressed up air mattress. The gimmicks and demonstrations they use in their advertising and sales process all sound nice, but the bed simply feels like a multi-chambered, adjustable air mattress with a topper.
So earlier this week I called to arrange the return of the mattress. Unfortunately, they can't process that request for over a week, because they are in a "systems transition" that prevents them from servicing their customers. I was told that I would need to wait until next week before they would be able to begin that process, and that I should expect a significant delay because they anticipate they will be busy due to their week-long inability to service customers.
This seems like a really bad business decision, at an institutional level. I highly recommend getting a mattress elsewhere.
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