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  • Cute spot with amazing pastries and the only rude service I've ever experienced in Cleveland. I love the mission of Bloom, but some training and a better organization for the prep is needed. The wait was very long and the servers were disorganized at each point of service. My husband ordered toast and jam, and when the cashier asked for his choice of bread he was informed they did not have white bread (although it was listed first on the menu), so he asked for sourdough. Then he ordered us each mochas, but being out of chocolate syrup, the cashier offered us caramel instead. It seemed obvious that the cashier was not interested in making anything for us because she was yawning and very short with us. With no mocha to dip into, my hubby cancelled the toast. He ended up choosing an almond croissant and a drink from the cooler. I opted for a house coffee and a pan au chocolate. Throughout the service the cashier's rudeness was undeniable. We felt like we were unwelcome at this cafe, so, despite the incredible deliciousness of the two pastries we had, we will not return to Bloom. Kudos to the people making the breads. Fantastic...the two stars are for you. I'm sad that one woman who can make or break this place isn't interested in its success.
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