Regrettably, the service at this restaurant is so repeatedly terrible that I've finally come to write a poor review. The most recent occurrence happened today when I wanted simply to order takeout. I called and was put on hold for 20 minutes. When someone picked up, I tried to order pasta, al dente. The staff advised that she doesn't know what al dente means; I tried to explain what I was looking for, and she responded that she still doesn't know and, before I could respond, said she was going to ask someone and put me on hold yet again. After 15 minutes, I hung up and had to call in again. For a restaurant with subpar food, the service should at least be decent. Over time, I've only resorted to ordering from this restaurant as a last resort. I regret to say that I'll no longer order from here.