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  • Love this place... Been here 4-5 times. Great atmosphere and product. I came in today to purchase more and was greeted by the gentleman at the door who is always polite and does his job well. The bud tender today was a bit lost though. When he looked for my name he stated he couldn't find me and that my info was erased. Crappy because I have over 300 points. So he asked the last three letters of my name. I gave to him and he still couldn't find me. He then asked for my ID which I gladly did. He looked again. Couldn't find me. So he said he created a new profile which again is crappy because I was purchasing 100 worth. After my sale I asked the very polite lady at the desk to see if she could find me in the system. I gave her my ID and she said yep there you are. Ok so I left. I'm driving home and I look at my receipt and guess what. The bud tender spelled my name incorrectly. Then created a profile with my misspelled name and sold me product. All I got was the receipt with no labels stating my name and the product I bought. Not sure if my points can be combined since they are two different profiles. All my other experiences here have been great. This one is quite disappointing. Hope not to have this tender serve me again. As an update to The Apothecarium, Matt has responded kindly with a personal email to me which is greatly appreciated. My review was meant to be informative to their establishment and he in this instance responded very quickly as I am sure they are all very busy. Thank you again Matt and The Apothecarium!
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