We stayed the hotel for NYE, the iron I was using leaked rusty water all over my new $100 white shirt I bought and I showed it to the front desk, they said they would let the manager know. To make matters worse, there was mold growing in the bathtub that I brought up to the front desk, as well as the room my family was staying in. Again, they stated they would contact the front desk and we would be taken care of. The next morning I showed the front desk manager the shirt and she said that it was their fault and they would pay me for the shirt if I gave them a receipt of what I paid. They also stated that the general manager would contact me because she was on vacation but when she did, she would address the cleanliness of the hotel rooms.
Ok... So now the GM of the hotel is emailing me and stating the only way they will compensate is if I send them the shirt to keep on record... THE ACTUAL SHIRT!!! I need to pack up a 1 of a kind shirt, put it in the mail and send it to them. Why are they going to do with it? Will they keep it for record for the next 10 years? I can't replace the shirt, they don't make it anymore. I have all the pictures to prove fault and the documentation of when the shirt was purchased.
The GM has been behind rude, condescending and all around awful to deal with. I've never been so poorly treated in my life.
From now on, we will stay with Marriott. This type of experience doesn't happen with Marriott. I'm beyond disgusted.