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| - HORRIBLE CUSTOMER SERVICE!
This place may have the best tasting cupcakes in town, but their customer service left me very bitter! After reading reviews about the stellar quality of Vanilla Pastry Studio's product, I was really excited at the possibility of using them for our upcoming conference, even though they were more expensive than other local bakeries. Unfortunately, I quickly realized that the expense of their cupcakes wasn't limited to just dollars and cents.
For two weeks I went back and forth via email and phone with various members of the bakery staff trying to place an order for 12 dozen cupcakes (the order would've been close to $500.00). After several instances where my voice-mail messages and emails went unanswered for 2 or 3 days, I finally made my concerns known to the owner, April Gruver. She assured me that they took all orders seriously and would be in touch with me the following day, but I never heard from her. In fact, five days went by before I ended up calling the bakery to follow-up. An associate answered my call and I explained to him the situation, but no matter what I said or how many times he put me on hold, April would not come to the phone to speak with me (first I was told she wasn't there, then I was told she was in the bathroom changing, then she "had to run"). Frustrated and appalled by the lack of professionalism and just downright rude behavior, I told her associate to let her know that we were taking our business elsewhere. Apparently she's not at all concerned with losing the opportunity to gain a large order and FREE publicity at a major event, because I haven't heard from her since. I don't care how good the cupcakes are... there's no excuse for this kind of disregard and rude behavior from a business owner.
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