| rev:text
| - I just read a comment from yesterday that I echoes my thoughts as well. It's as if this place is going out of business at any moment. I went through no less than 6 different items on the menu before finding one that they had. Things were filthy through-out, many, many things were broken. Leaving preparing to dispute the charges for membership since they aren't providing the facility or services that they're advertising. Details below...
We had come to have dinner and bowl. We didn't make a lane reservation (which I accept fully) and came ready to wait. The problem is that we were told 40 minutes when walking in. After dinner I asked where we were in line and was told that we were next. We tried to go to the arcade to spend some time (and money) . When walking into the "arcade" we found that over half of the machines were either off or the card scanners didn't work. Nearly all of the prize machines were empty and the ticket redemption room was closed and had nearly no stock anyway (I may have seen a tumbleweed blow by). We went back to check on bowling since it had been 30 more minutes and was told it would be another 20 or 30 minutes. I looked at the lanes on the ground floor and there were 6 open. I was told that they were all broken... For those keeping tally, that's about half the arcade games and 6 of the bowling lanes inoperable and terrible availability on the menu. I should also add that we went through 3 high-chairs before we found one that wasn't too broken to use (but still broken, mind you)
The cleanliness... Garbage under our booth, glassware in the women's bathrooms along with toilet paper all over the floor in both the men's and women's bathrooms. The arcade display case had empty beer bottles in it along with half finished cups and pitchers ready for less supervised kids to get into.
Bottom line:
Staff: Literally ALL of the staff we came in contact with seemed to be miserable. The people staffing the bowing counter were condescending with poor communication skills and didn't seem to understand what the word 'next' means. For a customer-facing position, I can't stress enough how poor the communication skills were. During dinner, the waitress and hostess seemed to just want to get rid of us ASAP. The concierge at the front was nice though.
Facility: Feels like half of everything is broken in the arcade and bowling lanes. Pretty sad level of cleanliness. Look at the pictures in other posts, a week later and exactly the same.
Food: Very poor availability of menu items. Had to settle on pizza and the four cheese and pepperoni and cheese came out with near Vincent's level grease on the pizza, which is good and expected at VINCENT'S, not ideal for kiddy consumption. Bright spot: Fried pickles.
Edit: So after reading reviews it's obvious that this place took a nosedive around October 2015, which is a shame because the facility itself has serious potential. It appears this this precipitous decline is directly tied to their corporate leadership and the site not having any budget to keep the facility and amenities up. Hopefully they get their $%!# straight for sake of the jobs involved. Pittsburgh is the last of 4 sites remaining open.
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