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  • First I would like to begin by saying "TED is the man!!!" and 'TEd for PRESIDENT!". I guess you might be wondering exactly who "Ted" is. Well Ted works at Amelie's. He provides that type of customer service that is rare these days. Great listener and extreme professional!!! Last week was sort of a rough week for me. (Let's just say someone very close to be had a birthday on Tuesday and the anniversary of their death was Wednesday. Always two pretty rough days each year.) Anyway, do their best to try to cheer me up during those rough days. They know I LOVE the Vanilla Chiffon cake at Amelie's. When I got home from work I had roses, a cooked dinner and guess what?!! Yep. You guessed it! Vanilla Chiffon Cake from Amelie's!!! When it was time to enjoy my cake, I dug right in. For the first time in history, the cake was not good. I wanted to CRY! I thought about it for a moment. What was I to do? I have NEVER had anything from Amelie's that wasn't amazing. So, I took a chance and called. I was a little anxious because my mood wasn't the best and I was hoping not to get hassled. I called and "TED" answer the phone. He listened to my concern and immediately apologized for my dissatisfaction. He offered an immediate resolution that was beyond what I expected. (Remember, I have NEVER complained about anything at Amelie's so I had no expectations.) "TED" was pleasant, polite and attentive. At the end of such a heartbreaking day, "TED" provided a pleasant surprise. Might seem small to some, but he truly made my day! My daughter and I went back to Amelie's earlier this week and I had the pleasure of meeting "TED". I thanked him for the pleasant experience! He had no idea what he did for me that day, he was just happy to have the opportunity to provide superior customer service. He thanked me for my business and smiled as he welcomed the next customer. Ok, I was already in love with this place. But if Ted is the standard for their customer service, then I will continue to return. Amazing food AND amazing service? What more could you ask for? Get yourself to Ameilie
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