I'm writing this review for this company's website.
I have had overall okay service from the gas company...but the website is a huge hassle.
I pay all of my bills online for efficiency - this website is not up to par at all with my other services I have for my home like water and energy.
I signed up about 7 months ago to receive e-bills through my email, and I have only received one e-bill and it was for this past month. From that email, I had no access to pay my bill. It seemed like I was supposed to, but when I clicked on the links, nothing happened.
When I try and log into my account on the actual web page, it takes forever to load, and when it finally does, the whole site is very confusing and unorganized. Every time I try to view or pay my bill, it takes about 5-10 minutes to load a page that reads "Site Error".
I have always felt like this site is very faulty and its just really weird.
I am getting so tired of it and angry at this point, so I decided to come on yelp and rant about it. This website better load ASAP. I'm about to start researching different gas companies, Piedmont...so you best step up yo game.