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| - I went twice to this restaurant now. And I can honestly say, the service and treatment I received between the 2 days was like night and day. But let me start from the beginning. The 1st time I visited this restaurant was on a Sunday night. There was a steady crowd there, but the restaurant wasn't full.
AMBIANCE: Clean and trendy. A little noisy since we were seated at the bar seats by the cooking area.
SERVICE 1ST VISIT: We were greeted by the hostess and seated by the cooks station. We made contact with our waitress 3 times the whole time we were there: 1) to take our orders 2) when we were done with our meals, she came by to ask us if we wanted dessert 3) to deliver our bill. Surprisingly the night wasn't completely horrible because we were seated in front of a very nice chef named Bob. Bob was kind enough to have someone get us utensils when we asked him for some. Bob took away our dishes when he noticed we were done. At our request, Bob had someone bring us a dessert menu when our waitress failed to return with one. He also engaged us with some small talk, which made the visit more personable. There was also another person that came by to fill our drinks. So where was our waitress the whole time we were there? I'd like to say she was busy with another customer, but I saw her hanging out by the cash register with other servers. I'd give you her name, but she never told us her name to begin with. Out of courtesy, we still tipped our waitress, but we left an even bigger tip for Bob who saved the day.
SERVICE 2ND VISIT: We couldn't have asked for better customer service. Every worker we encountered introduced themselves to us as they attended to our needs. We had utensils without having to ask for them. Our drinks were filled as needed. And the staff came by more than once during our meal to make sure all our needs were attended to. A couple staff members also engaged us in light conversation as we asked them questions. Service was prompt, polite, attentive, and with a smile.
FOOD: I have nothing negative to say about the quality and presentation and flavor of the food from both visits. I don't get impressed very often when it comes to food, but Momofuku has made me a believer! They were absolutely delicious dishes! And just as creative and beautiful as they were mouth watering. Please feel free to review all the photos I have included with this review to appreciate the craftsmanship of each dish. Hats off to all the chefs!
At the 1st visit, I ordered the Sichuan Lamb Ribs with smashed cucumber and chili yogurt. I also ordered the Hamachi with bacon ponzu, fresno chilies, and sorrel. My sister ordered the Chickpea Ramen with scallion, chickpea miso, and bok choy. We shared a slice crack pie, which is a new found favorite for me.
At the 2nd visit, we had the Honeycrisp Apple Salad with kimchi, maple labne, and without the bacon; the Shiitake bun with hoisin, scallion, and cucumber; Snapper with fennel, citrus, and Castelvetrano olives; Brussels Sprouts & Cauliflower with fish sauce vinaigrette, and chilies; Crispy Potatoes with truffle, garlic, crème fraiche; Smoked Shishito Peppers with salt and lime; Dry Aged Ribeye cooked medium rare with sesame and glazed root vegetables. My sister had Roasted Black Cod with piquillo pepper, cabbage, and leek. And of course, we had the crack pie again.
OUR FAVORITE DISHES: The Hamachi with bacon ponzu, fresno chilies, and sorrel; Chickpea Ramen with scallion, chickpea miso, and bok choy; Shiitake bun with hoisin, scallion, and cucumber; Smoked Shishito Peppers with salt and lime; Roasted Black Cod with piquillo pepper, cabbage, and leek; and the crack pie.
If the service was severely lacking from our waitress the 1st time, why would we even bother to come back a second time? We felt the management at the restaurant should know where improvements could be made with their customer service. They in turn asked us to return to give them another try. The manager we contacted stated what we experienced in our 1st visit was not the typical reflection of their services and would love to be given the opportunity to make it right. And I am so glad we did.
CONCLUSION: If I were to rate only my 1st visit, I'd give them 2 stars for the severe lack of customer service. If i were to rate only my 2nd visit, I would have given them 5 stars. With my overall experience, I rated them 4 stars. 1 star off because of the lack of customer service from the 1st visit. Would I come here again? YES. Impeccable service during the 2nd visit and always phenomenal food. Thank you Bob the chef and all the staff that made our visit to your restaurant memorable and delicious!
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