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  • Was looking forward to the luxury stay, however, the beds were lumpy and misshapen and the pillows shoddy. Even though our service light was on (one day for about 15 hours straight!) our room was only serviced three times during a 7 night stay! We had to call for TP, towels and such which took an hour to receive. The blackout curtain control kept getting stuck. The tv remote was not user friendly (no biggie, we weren't there to watch tv) One of the closet lights was burned out and the room was hot even though the AC was set at the lowest setting of 62 (obviously something wrong with that, too). The rest of the property is so meticulously maintained but the room itself was not given much care. We had three rooms booked for our family and all three had similar issues with the comfort of the beds as well as the lack of service. I will give kudos to room service/coffee delivery. Each morning I was told 30-40 minutes however coffee was delivered within 10 or so each morning. The delivery staff - delightful!
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