I started at a Verizon store in Surprise where I waited 20 minutes after being told there was a 10 minute wait. I still had one person ahead of me and an appointment to get to. After the appointment I headed to this location. While attempting to purchase a phone outright full price as a gift, I was told they could not sell a phone without activating it and no exceptions. Apparently I will have to find another gift or just not give my money to Verizon. I love the service apparently customer service is not up to par with their the service they provide. Not sure if I am paying retail price why I would be fixed to activate a phone. I suppose I can buy on the secondary market which provides Verizon 0 profit. Jowly sure why or how this benefits their business.