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  • The customer service here is very VERY poor. 24 February 2017 We were a party of 3 Our server name was Anna ; Table 16. When we got sat the server Anna greeted it was 2 of 3 us. She handed the menus and disappeared for 15 minutes, came back took drink order, disappeared again. If its not because we call for her attention only God knows how long more it would have taken to take our order. We did a very simple order too. Burger Nachos Beer Nachos arrived 20min. No burger. Burger took 35min to arrive. 3rd person arrived and ordered Ribs. Since we were already upset by then - I asked Anna how long it would take - she said 15min, I then told her that if it were longer to cancel it. A bus boy came by and dropped the Ribs - they arrived in 10min. So that was good. However, no silverware. I had to go to the Host and request silverware. Anna (server) not once stopped by after taking the Ribs order and having bus boy drop it off. We had to request our check from another server. After 10min - still no Anna. We wanted to pay, requested to pay already, the other server was very nice & said she would go look for Anna, thats when we said "we need to pay now or were walking out" in that second the server saw Anna coming, she arrived and we paid. I wrote in the Receipt how poor the service was but still tipped her. We didnt speak with the manager bcus at that point we were just too over the shit service, we just wanted to gtfo. I maybe thought Anna was running behind at first bcus it was a Friday night 8pm ish but noticed how the other servers were being attentive w their table. So I was like wtf? At the end, Anna nicely greeted goodbye, like really? Your service was shit, just go get lost again like you did the whole time. ...should've checked the Ratings here on Yelp before stopping here. Never again. Never. Unless there is new management & staff. This service was unacceptable.
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