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  • We met with Michael Roberts at Lakeside Pools after signing a contract on our new build as he was recommended by our builder. We went a week later to design a pool with him. We told him multiple times we were just looking for a bid as we were not sure what our mortgage would be, if we could afford a pool, that we did not want our credit run and that we were unsure of how we would really want things set-up; as we did not own the property yet or even have a house at that time. He was very stern and over barring in his demeanor. Before we were able to leave we were asked to sign a form with him for a "price-lock" guarantee. Following our meeting months had passed and we had not spoken. As it got closer to time of closing on our house we decided to go to some other pool companies and get some more bids. Upon doing so we were informed that we were under contract with them and if we were to put a pool in our back yard it had to be with his company. He said this contract was binding for as long as we were to reside at that residence despite us not paying his company a cent or even owning the property when we met with him. We then decided there was no way we were going to put a pool in with him, he had tricked us into signing a contract unknowingly. He was extremely rude and aggressive when I spoke to him about this over the phone. He then emailed us to inform us that if we wanted to get out the contact it would cost us $1,500 even though he had done nothing, we had paid nothing and we still did not even own the property. He said he will check the city pool plot plans weekly to see if we decide to go with another company as if to scare us as a bullying tactic. I can not stress how unprofessional and downright mean Michael Roberts is and I would NEVER recommend working with him or Lakeside Pools. I would have no pool before I would ever have a pool with them!!!!
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