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  • I took my 5 yr old granddaughter to the Superstition Springs location tonight between 5:30 & 6pm, it was naturally busy for a Friday eve. We had to wait about 20 mins, which was ok. The ambiance was nice, the lighting was pretty dark, but ok. I ordered the kids mini burgers & FF for my lil girl & from the lite menu, the chix salad sand,w/ a small salad for myself. Our server was just ok. Took about 20 mins to get our food. I had 2 bites of my salad, which was ok, bunch of nice greens, 1 tomato wedge & 1 thin slice of cucumber, Then I took 1 bite of my sandwich, that looked nice & I bit into something sharp & hard, shocked me, I just spit it out, when I look it was a piece of wood from 1 of those large toothpicks they put in sandwiches, I pulled out the 1 in the half I picked up, well I guess the kitchen had put 1 in before which broke & they didnt remove all of it, a piece about 1 1/4 inch, I was so upset. When I bit into that wood it hurt my tooth & my gum. At the same time my lil granddaughter said, something is wrong with my burg, when I looked the 2 inch in diameter very thin burg was RAW inside & the lil roll was super soggy, I looked & the 2nd 1 was the same way! Now I'm pissed!!!! I called for our server right away & said I need a manager now, He happened to be walking by. Well I first told him about her lil burgers being RAW, then my sandwich having a big piece of toothpick in it. He started making excuses & said I'll have them hurry & make new food for both of you, I said NO, dont hurry take the time to cook the damn burgers & I was so turned off I didnt want anything at all!!!! Then they were kissing my ass!! I told them to just bring my lil granddaughter her burgers fully cooked, she was hungry! I would never feed her raw meat, thats just crazy!! They kept coming over & by this time I just wanted them to leave us alone. He said the cook was sorry, he did break the 1st toothpick & he didnt THINK to remove it?? Thats just not right. They came back shortly with her lil burgers the meat was cooked, I think,it was so dark, but the rolls AGAIN soggy, OMG, are they just stupid!! She finally got her lil burgers. What a mess. I will never go there again to spend my money!!! They took care of our check, as they should have!! You just never know what happens to your food, were at their mercy!!
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