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  • I purchased a full day speed boat rental through Westside Recreation because they had a better price point than other rental locations. Keep in mind, that is for a reason. Although my boating experience with my friends that day was fun and overall enjoyable, I had higher expectations. There are a lot of good reviews for Westside and I assumed I would have the same excellent service others seemed to have had. Westside "upgraded" my boat rental to a larger one because they later told me the one I originally rented was being serviced. They did not give me this warning or notify me of the issues I would later discover myself when it was too late. Under my own observations I wonder how often their boats really are being serviced. The "upgraded" boat I was given for the day was larger yes, but was not serviced or prepared for the day as I detail below: 1) The seating areas were dirty and had not been cleaned or wiped down (I'm an Arizona native I know things get dirty, but seriously someone could have wiped this down in a minute) 2) The wakeboard was old and beaten up and the ankle straps were actually broken. My friends and I did not realize this till we were on the water and decided to try and see if we could repair it ourselves but decided not to because it was a safety concern. 3) The gauges (gas tank, speed, etc.) were not properly working and the check engine came on during our time on the lake. Because of this, I did not bother with refueling the tank because I had no idea how much was used AND... 4) There were no ropes for us to properly dock the boat so therefore I wasnt going to hassle with refueling the boat. We actually tried to use the wakeboard rope which was frayed and torn and difficult to work with. I was charged the refueling fee (which I know I signed the form in the office) BUT given that I couldn't even dock the boat that is a huge negative. 5) The lifejackets were stored in compartments all over the boat which my friends and I actually had to dig and find ourselves instead of one of the employees ensuring and showing us where they were or that we had enough for everyone in our party. The employees were polite and listened to my concerns at the end of our day and refunded me for the wakeboard rental. I appreciated this effort however was surprised at the lack of customer service and overall concern/indifference for their upkeep on the boats. ****My advice to future customers is to go with another boat rental company or 3rd party and spend the extra cash.**** If you're looking for a wakeboarding experience like I was, the boats that Westside offer are not the best or very fast. The described issues above could have been easily resolved if someone was paying closer attention and properly taking care of their customers.
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