I've only met 2 people that work here, the instructor and the front desk clerk. Front desk clerk is very nice and gives informative info. The instructor didn't really say anything to us when we dropped off our daughter. Not sure how to react towards that. They make it convenient for us to do an automatic payment where they take money out of our account every month. If you do sign up to pay that way, they give you a $5 discount each month. Saves me money and time. The waiting room is not very roomy and is uncomfortable to watch while waiting.