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| - I highly recommend Prime Comfort and their awesome crew. I did a lot of research for a reliable HVAC company. I checked yelp, BBB, Natural Piedmont Gas and google reviews. This company is 5 stars across the board. They are also BBB accredited with an A rating. All of the staff we encountered are very prompt, friendly and hardworking. We needed a whole new HVAC system. Prime Comfort came out Monday morning at 8:30am to get started. Three extremely nice gentlemen (Tim, Bobby & Ken) worked until 5:00pm to get all of the old out, the new in and installed. Then they cleaned up after themselves, tested the units, taught me how to use our new WIFI thermostat, and went over the final details of everything. They were even kind enough to be mindful of the doors and nose level (as much as possible) while my little one napped. They also alternated their lunch breaks so someone was always working until the job was completed. They made sure we were happy with everything and answered any questions we had before they left.
With our new HVAC system we get a 2 year maintenance program (Prime Comfort services our HVAC two times a year for free). Prime Comfort has a 2 year service warranty and with our new Trane we have a 10 year parts warranty. Prime Comfort is sending us our permits, setting up our follow up inspection and really has made this whole ordeal pretty painless.
All in all I really couldn't have asked for a better experience.
Thank you to Chuck, Ken, Tim and Bobby. We are nice and comfortable now :)
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