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  • I'm so pissed off and humiliated by this salon! I was excited about coming to this salon I had done my research before booking an appointment. Everyone at this salon seemed to be pretty good from the post I seen. So, I thought I couldn't go wrong with whoever I went. The hairstylist Lezlie who did my hair spend the entire day doing my hair as the day went on I was one of the last clients there she was washing my hair and letting the toner sit on my hair I can hear the other stylist and her saying and looking for clean towels. They specifically said "are you serious there No clean towels" somehow my hairstylist found a towel I'm sure it wasn't a clean towel. Also, I never saw my hairstylist have any type of disinfect or sterilization on her brushes. Within a day my head itch. I thought it might've been from the chemicals that was making my hair itch and after a month I thought it might've been anxiety or stress or maybe in my head it turns out it was lice and eggs. The sad thing about this it took me over a month to find out it was LICES and I gave it to my roommate. How I found out it was LICE was I was infested with them and I was at work so they started falling out and it fell on my desk and I took a close look at it! And took a video of it! And immediately told my roommate because she said her head started itching and she had them as well. I called the salon to let them know about the situation and spoke with one of the managers which she kept me on hold for a while only to let me know that the manager above her was busy and That he had to call me back a week and half went by and I never got a phone call. I finally called back Saturday and spoke to the manager he told me he heard the story about my situation. But he never bother to apologize for not returning my phn call he said to me he had a meeting with his staff to let them know and made them wipe everything down. He then said to me "I don't understand how you want me to make this better" I said "first of all you guys never even apologize or felt any type of remorse for this happening to me. He still didn't apologize for this happen to me. He doesn't feel like I should get any type of refund or reimbursement for the chemicals treatment I had to buy to get rid of lice and eggs. He said it had nothing to do with my hair color and that it would come out of the hairstylist pocket if that were to happen. He once again said he'll return my phone and still hasn't. It's bullshit this salon is supposed to be a high end salon and This happen to me ugh! My hair alone was $300 plus the chemicals I had to use to get of the LICE $40 that's not including my roommate that I had to pay for. If I had known this would've happen I would've never gone here!!! They permanently scarred me going into any other salon! This is beyond traumatizing! I never post negative reviews but thought this should be know.
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