I come here at least once a week and its always good... I had a questionable experience here once and they fixed the problem immediately. I had a Turkey Tornado Wrap (no longer on menu) and it was Nothing like the photo and had barely any Turkey (I mean barely)... It was right at closing (2:45pm-ish) and I was with friends who saw my wrap and said "that looks nothing like the photo"... I was upset, so I took a photo of it and sent it (and a photo of the receipt)to the Online suggestion box of Einsteins Corporate. Within hours I had a response and they sent me a coupon for another one. I didn't do it to get a free sandwich, but then the same day the branch manager sent me an email inviting me back in to have a free lunch... That was nice. I came back in a week later and took him up on his offer. That is why I keep coming back... The detailed follow up of Service... And the food is good..! Good job.!