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| - My 5 stars is for the workers Michael and Tom, they were very professional and got the job done in a timely manner. The owner however I had an issue with...When I had initially called I had asked if I pay her just then on the phone or ? Tanya said, no after the move they will take care of it, and that is when payment is taken. At the end Tom gave me my bill, I think it was an hour over what was actually done, I was sure it was only 3 hours, then I handed him my credit card, he advised me that they prefer cash or check, and that the owners charge 3% additional for credit cards, my reply was Tanya didn't mention anything like that or I would have gladly brought a check. I felt very bad putting Tom in the middle, I told him you better tell her to eat that 3% because I wasn't told that at all, he called Tanya and she insisted she told me (she didn't) and since she was on speaker I heard her sarcastic tone, very unprofessional. I am not sure when these people/business's decided that they can argue with customers instead of taking care of the problem. At the end of the conversation she reluctantly said she would split the 3% and only charge me 1.5%, I could care less about the 1.5% she did not say cash or check. For 3 hours, I have record of when they called at 8:28 am saying they would be there in 15 min, more like 20, then backing into the driveway it was probably 9 am by the time they walked in the door, and when I got in my car to leave the storage unit after they were done unloading, my clock said 11:55am that is after waiting for him to fill out paperwork, call Tanya, leaving a message, waiting for her to call back and having our disagreement, I was charged $380.00, I understand them charging me $20.00 to get back to Fountain Hills, but for an additional hour ridiculous. My rating for the owners is no star. I really wish Michael and Tom had their own business, I would use them again in a heart beat.
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