This review is way overdue but now that I was looking to book our next trip and came across Encore it reminded me of the bad memories they left us with.
The hotel is nice and very clean and that's why it was very hard for me to give less than 3 stars but my lower review is based on this that I lost my expensive perfume in the room and they showed no responsibility to fix the situations. I left my small bag with that perfume in the room and as soon as we left I realized I am missing it so I called them and after checking they said they did not found anything which was impossible.
They asked me to send them an email when I return so they can follow up but unfortunately they did not even bother to reply to any of my emails. I wish they took matters like this that probably are very small to them more serious, because just that will make us never want to stay with them.