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  • I visited this establishment on Friday February 5th in a group of 9. We made reservations for 8 pm and were seated about 20 minutes late though we had arrived on time. From there, the service was almost non existant. It took well over an hour for someone to ask us what we wanted to drink, to explain how the service works (though we all already knew). Our group was seated in a corner, and there never was enough food that would make it to the table. On more than one ocassion we had to flag someone down to ask for water or beverages, and ask them to see if a server could send anyone over with food. It took so long to eat that the restaurant basically was closed and our group left unsatisfied. By the end of the night, when we flagged down the servers, we actually had to be told that there wasn't anything left. The visit also included a show, which was alright, but it was very loud, seemed a bit uncoordinated and unscheduled. They did a pretty good job of getting the crowd to participate. However, please note that while this show happens (which is like 1.5 hours), the salad bar is taken away and our already starving group had no access to salad to tide us over. I understand that we visited during a high traffic time (during Winterlicious) but if you can't execute appropriately, please don't participate in the event. No one even tried to make the visit better, no apologies no acknowledgement of the issue. Also, I know this is standard, but groups 8 or larger are automatically charged a set gratuity which I felt for this visit, was not deserved.
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