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  • This review probably speaks more to the gouging of tourist in the Phoenix area than anything else. First things first the budget staff were helpful and got me my cars pretty quickly. Firstly, getting to and from the facility is an ordeal. Best bet it is 15 minutes each way to get to the rental facility for this place. At worst I waited 10 minutes for the bus then 30 minutes to get to the terminal on the bus (traffic for some reason) and almost missed my flight. Most of the airports I go to are under 5 minutes to the facility or on site. Since budget doesn't run the buses they can't really help the situation but they signed on to this project. Also the buses come way less frequently off hours and there's 2 places to line up so if you're in a hurry you have to have your head on a swivel for where to go. The other issue with renting a car in Phoenix is all the taxes and fees. After a four day rental my taxes and fees were roughly $90. Which came to an effective tax rate of 57% on my rental car for four days. I do not know any other industry where this would be remotely acceptable. Clearly this is done to gouge tourists and business people visiting the area and get them on the way out so they cannot complain more about this non-sense. If you can go to Phoenix and not rent a car, do it. Otherwise you'll have to grin and bear it.
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