I came in the drive thru one night and there was a cone placed in the driveway...thinking it was an accident because it wasn't even midnight yet, I drove around it.
I drove to the window and honked my horn and one of the employees came to the window and let me know they were temporarily closed because the people suppose to be helping on his shift had not gotten there yet.
Now I understand things happen however when I drove back around to the driveway I saw the employee I had just spoken with standing outside talking to 2 other employees that appeared to have just gotten off duty.
Now I know if there shift was over they are not required to stay, however if they were just going to be standing around in the parking lot talking and making jokes they could have easily stayed in the kitchen until someone released them.
Other than this trip I would rate the customer service to be about 4 out of 5 and the food to be about 4 out of 5 as well for a fast food restaurant.