We have been in a rush lately and have been going to this location more often lately. The staff seems to have been refreshed with new people who care more about their jobs and the store lately.
While in for crickets over the weekend and saw a sign on the Jenday Conure the store had been housing (for what we would learn was 5 of the bird's 18 month life) for 50% off. As we saw that, a staff member was walking around with the bird, making sure it did not lose all of its sociability.
Fast forward 2 hours later of talking with the guy, bonding with the bird and going back and forth with questions and answers, we ended up with a new bird. The main manager that the store manager called to verify some details, authorized discounts on a new cage as well.
When we were done with everything, the manager on site had went above and beyond with helping to make the purchase be much less of a financial drain than it could have been.
Will be making this store the primary stop as often as possible.