On September 4th I went and purchased an adapter for our HP Laptop because the last one was getting hot and quit working. I asked them what was the best cord to get and they gave me an adapter and said that it would work for $76.65. I got it home and it didn't work so I tried to return it with the receipt. I was told I couldn't return it even though it had only been a couple of days and because I followed their advice. Now I am stuck with a cord I don't need and down $76 bucks! Not sure they understand the term customer service.