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  • So first let me start by saying that I am not the type to go out of my way to leave a bad review for anyone. I am a loyal client to many and appreciate great customer service as I myself have worked in customer service field. I have been to this location before and had no complaints. Today I decided to come here and invite my family along only to waste almost half of my day. We showed up and noticed the placed was pretty busy, we were told it would only be 30 minutes. We waited and then noticed they took everyone else but us so we started to worry. We asked how much longer it would be and the guy at the front said it would be about 15 more minutes so we decided to wait. At some point every one but us had sat down, they finally take my sister and my mom while I'm still sitting there. At that point a girl is also sitting there and ask how much longer and she is also told 15 minutes but she came after us so I'm wondering how that will be possible. The guy becomes available then tells the girl to sit there for her gel manicure the same service I needed. Then to make matters worse I heard the technician next to him talk about clients who don't understand that people have appointments among other things, mean while the person they are complaining about (me) the client is sitting there. I guess they felt it was ok to complaint about customers amongst themselves. Long story short they finally take me mean while the girl who came after me is almost done with her service. At this point I'm quiet but had enough when I realized they forgot my little sister and kept once again sitting everyone else coming in. I finally say something only for the guy to say he was too busy to know. Not sure why he was working the front desk if he is too busy and at the very least he should've said he was he was unsure about the wait time or explain what was going on. If you're new they will treat you like nothing and will not communicate, absolutely the worse place I have been to in a long time. Will not be going back and will share my experience with my friends and family.
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