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  • Booked a room using priceline to celebrate my daughter's 20th birthday. Figured it was a perfect place to go as I've been there before numerous times and purchased spa gifts for at least 20 of my clients. First off, if you don't want to be treated like a second class citizen then don't use priceline for a room at the Princess. I felt the snub immediately. Pardon me for not wanting to pay triple the price in May and getting your rooms at a huge discount! Apparently, they had a problem with my priceline booking and they had me down for a different day. I asked the manager on duty if they had rooms and he said they had "plenty of rooms available" however he would not be willing to honor my reservation for the 4th instead of the 10th listed on my priceline reservation. Instead, he graciously offered me 10% off the rack rate or 370.00 a night. I explained that i'm sure priceline made an error and wouldn't it make more sense to accomodate me today since i am standing here in the lobby with my daughter on her birthday? I also reminded him that I've been a client for years. Nope...he would have none of that. Price is 370.00 too bad, so sad. I didnt have my confirmation with me so I had to call priceline but it was taking forever and they had to do research and would get back to me. I gave the manager one more chance but he just smiled and said sorry no can do. So, I booked JW Marriot instead from the Princess lobby at 160.00 a night..better property by far anyway! Priceline then calls me 2 hours later and apologizes for the problem and offers me a refund. Unfortunately, the manager had a chance to do the right thing for a client that has spent upwards of 20K at that hotel over the years but instead chose to be a by the book hard ass. Good job...great decision! Left a voicemail message for his boss with a little colorgul language. Received a call the next day from the big boss because he had concerns about the voicemail but not about the issue. Seriously? Message to the Princess: Perhaps you should retrain your staff to solve problems and not alienate long standing clients. I will never return and I will be happy to buy my clients spa packages from Camelback Inn. Plus...the JW Mariott is a far better property for the same price.
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