I called to get details on how the process and scheduling worked and was treated very kindly and thoroughly. When I called back to schedule the appointment, I was treated just as kindly. The driver called to give me a window, as I was told he'd do and he called when he was heading to my house and arrived exactly when he said he would. So personable and polite. I would so call them again. I felt the pricing was so reasonable for coming to me instead of trying to load it up and take it somewhere.