| rev:text
| - I placed an online order at 11:33am. I ordered a large pizza, pasta, bread sticks, boneless wings, 1 ranch, 1 garlic, and 1 marinara (they NEVER bring marinara for the breaf sticks with the pasta). My total was $30.33 and the email said it would take 30 minutes. 12:03 came and went at 12:26pm (23 minutes late) the driver said he had to go to Rhodes Ranch, but he was on his way to my place. 12:33pm, 30 minutes late passed. At 12:40 I get the knock. The driver was nice and apologetic, heck he threw in 2 additional sides of ranch because I waited so long!
I regret not canceling my order. But I had 4 starving people waiting! So we sit down at our table and start serving. First thing I notice is the crust is pale, I take a bite, it's cold and mushy. I take a look at the crust and it looks so underdone! So not a single person ate enough for one person. It pisses me off that I'm stuck with $30.33 of trash, literally inedible crap. So I look at my reciept, it says my pizza was delivered at 12:12pm....uh no, the driver called 14 minutes after that. So I start piecing the puzzle together. The driver drove all the way to Rhodes Ranch first before coming the .5 mile to my home. You know, it makes sense in my mind that going the shorter distance first to deliver hot food is more practical then driving my food around in your car for more than 20 minutes before bringing it to me.
The reciept specifically says call the store with issues, so basically don't go and call corporate or post a 1 star review on Yelp without giving them a chance to handle it! Ok, I called. A girl answered the phone, I asked for a manager and was put on hold. Same girl (I think, of course MANAGERS never introduce themselves) answers the phone saying she was the manager. I explained my food was cold and inedible. She took my number and put me on hold. My signal failed. I called right back and a gentlemen answered the phone. I explained that my signal failed and that I was on hold for a manager. He said, HE was the manager (maybe everyone is a manager) and that he took the food out of the hot box himself and sent it with the driver, so unfortunately there is nothing he can do. I simply say okay and hung up. He didn't ask me any questions or even had a gentle tone. He was a douchebag, very smug. Now I am stuck making CEREAL for my son till I'm able to go to the store. Thankfully I'm moving!!
I called corporate, screw you Pizza Hut on Rainbow.
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