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| - Yikes! That was terrible...
I have never found a good reason to poorly rate a restaurant, but my experience at Bulgogi Box tonight deserves a review.
We were greeted by your very cheery "marketing manager" she asked how we had heard about the fairly new location and encouraged us to "follow...follow...follow" "share...share...share"! So at your request ma'am, here goes.
Your service was terrible. I witnessed the table my right confront their server about being slipped a $ up-charge for a "sizzling bowl" that was not requested and was in awe as the server explained she had done it for his own good "it's hard to explain table side."
The table to the left waited so long on the server to touch back that one of the guys finally walked up to the bar to pay. It's important I mention there were only 5 small tables of customers in the whole place, including us, and there were 3 servers/staff.
That should have been our hint, but we stuck with our game plan. We ordered two bowls from our server (same lady from the other two tables). Her personality could have used a sprinkle of warmth, but to each their own.
Food came out quickly, mind you it's 8:45pm, and all other diners have left. The food hit the table and the 3 servers/staff (marketing manager included) immediately began to close up shop. Music turned way up, talking across the room, banging and clanging, vacuuming, etc. No one ever checked in on us. We seemed to be holding them back from closing their doors at 9:00pm. It should be noted their operating hours are until 10:00pm. We quickly ate, feeling uncomfortable, and walked up to the bar to pay the check we were never given, as we walked out the door.
Just a bit of advice Bulgogi Box. If you are admittedly having trouble generating business, and creating a reputation in the South End neighborhood, start with customer service! Your food was just okay, and your ambiance was cookie cutter. Restaurants prosper or fail through guests' experiences.
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