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  • I am new to the Cleveland Heights area. I drove by the shop many times and decided to stop in and take one of my rugs to be cleaned. Like many other reviews, I was greeted by the nasty, barking poodle. I am a huge dog lover so I tried to let the dog smell me so as to calm the dog down. The dog never stopped yapping. If this was my shop, I would keep the dog at home. Then, I encountered the equally as nasty male owner. He was so unbelievably rude. He scoffed at my rug because it is a wool machine made rug. I did leave it there for cleaning despite my annoyance with the customer service. I do have several good handmade Persian rugs at home that I wanted to have cleaned as well, but I will be finding somewhere else to take them. When I went to pick up my rug, again I was greeted by the yapping dog. The owner brought my rug out from the back and dropped it on the floor. Then the English woman rang me up. The male owner never said a word to me. I hope he goes out of business.
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