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| - HUGE fan of Mr. Mesquite and its Speedy Street Tacos here to tell it how it is. After contributing a considerable portion of my meager income to Speedy Street during my frequent visits, I reluctantly submit this stale, neutral review. Despite the outstanding carne asada that has kept me coming back once or twice a week for the last two years, it would be intellectually dishonest to dismiss the tidal wave of less-than-stellar customer service experiences my friends and I have endured. Mind you, if you are simply looking for phenomenal food and do not stress about the nuances of the overall experience as many of Yelp-ers do, kindly skip over this review and enjoy some Speedy! GIVE IT A TRY. It's really as good as a lot of these folks say.
However, if you are someone who considers customer service and consistency of quality to be paramount, you might want to take notice of the follow: It really depends on which personnel are on shift, but there's always a chance that you'll run into a crew that simply does not care about your experience or about Speedy's deteriorating reputation. We forgot your order?? ....let me forget it one more time so you can spend an additional 10 minutes here! We're out of limes??....tough luck, we're busy! You ordered a quesadilla and expect the guac that it is supposed to come with? ....not today, we run 24 hours and don't have that prepped! Want a cup of water?? ....only after I express visible disgust for your request will I get that for you. Your tortilla wasn't sufficiently cooked?? ....well that's how it comes! There was a fly cooked into your meat?? ....sorry about that bro!
However, please understand that these sort of things have occurred only a handful of times throughout my visits, which would easily accrue to over 100. Yet, it simply cannot be understated how unenthusiastic many of the crew members can be about..well..being there. Having been a regular for so long, I've seen so many fellow customers gripe to the Speedy staff about mistakes with their orders or other easily curable issues almost every visit. So, I know that I am not alone with this sentiment.
I report this 3-star review begrudgingly as I have an enduring love for Speedy's food. Nonetheless, the impermissible treatment of loyal, paying customers ought not to be overlooked.
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