We've been avis preferred customer for years and have had great experienced but once in a while you'll encounter frustrating moments and unfortunately this location is one of them! My daughter left her coach wallet in the back pocket of the passenger seat. I called within an hour of realizing it and has been on the line in forever and wasn't able to talk to a HUMAN BEING. So I decided I should just leave a voicemail at Lost & Found option. I filed a claim online and within 6 hours I got an auto response that they haven't FOUND it! I've been calling the avis phoenix airport location the next morning for hours (AGAIN) and still NO LUCK! So if you wanted to speak to a HUMAN BEING in this location good luck! You'll just get options after options after options and chances are, your call will divert to the representative. So FRUSTRATING! Are they really that busy?Where they won't even pick up the phone? This is a busy season, I get it! You would think they'll be smart enough to HIRE more employees. At this point I'm not getting my hopes up that they'll turn in my daughters wallet.