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  • 7/6/13 The Pyramid appeal stops at the lobby here. We were stuck in Las Vegas for an extra day because of a plane crash in San Francisco. Being an upper-tier member of United, the airline offers us a crashpad at Luxor, which, to me, is a dump. *Pyramid room 13011. Piping hot even the curtains were drawn---the gurgling air condition unit is barely working. We decided to drop off the bags and luggage, go out to grab food and come back to see if the room had cooled down. About two hours later we returned, the room hardly cooled, and the hallway outside was way cooler than the room No refrigerator. No ice bucket. No bottled water. WTF?! *Called front desk and got the response that they were completely full house. The clerk said she would send an engineer to examine the a/c but could not say how soon the engineer will be there. After the airport delay and cancellation, we were not in the mood to be out and about in the heat. We just wanted to rest so we asked for a new room. The request was denied by Shelley. *She did offer a room on the 2nd floor in the Pyramid, but only if the engineer came to confirm a/c unit is not working. *SIGH* Later they relented to give us the room so we packed up again and went down to front desk again to exchange room. Another clerk, who was way more sympathetic with our situation, offered us free upgrade to a room on 7th floor in the West Floor. So much better, and cooler, with much better fixtures and amenity. *New room (West Tower 7212) is nice enough, but nothing like what I'm used to. They have NO IN-ROOM WIFI despite the mandatory $18 resort fee. No complimentary bottled water. No refrigerator. No rain shower. Overall this is not my kind of hotel. Poor choices of restaurants, more catering toward the chain-restaurant/fastfood crowds. Hallways reek of cigarette. Poor noise insulation. It is no wonder this is offered as a free crashpad. Luxor is definitely on the low end of the Strip. Tropicana across the street has a makeover so spare yourself from this horrible hotel if you prefer a room in the $30-$60 price range. We didn't even bother to hang around here, spent most of the next 32 hours in Mandalay Bay.
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