I came in for an oil change & a flat repair without an appointment on this HOT weather. The gentlemen at the service desk was very nice and explain to me that they would try and get to vehicle as soon as they can. Despite them been very busy they got my vehicle out within 40min. I appreciate the compassion the service guys showed, specially since I had two 4 year old kids hot,annoyed & running around. (They even gave us cold water bottles) 2 thumps up!