I have previously written a review about Planet Pizza, and my terribly negative experience with them.
Unfortunately, that review was filtered for reasons that I am unaware of. To view my prior review about Planet Pizza and their terrible customer service, click on the (filtered) button at the bottom left.
I took a great deal of time to write a lengthy and detailed review of my experiences with the Planet Pizza staff, but that was obviously disregarded. According to Yelp's policy statement, they filter reviews that are "unreliable". I do not know how they came to that conclusion, but my review was obviously not fake, as I actually named employees from the restaurant.
I thought Yelp was a consumer based site that was intended to help consumers make conscious decisions about where to eat. Clearly they are catering to businesses as an advertising venue instead. Let's see how long it is until this gets filtered too.
Dont make the same mistake I did. Do NOT eat at or order from Planet Pizza. They have no sense of what customer service means.