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| - I have to echo what another person wrote here: CROOKS AND LIARS.
Their billing person Kashauna in particular is a HUGE LIAR. We were told on several occasions by her that she would cut our refund check after the insurance settled (they forced us to pay cash upfront before they would deal with our insurance since they billed out-of-network). We were also told from the beginning by Nichelle, the doctor that ended up delivering our baby, that after the insurance settled we would get a refund check. But as it turned out, once the insurance paid out, Kashuna changed her story and said they don't ever issue refunds. Then she and the rest of the staff at Blossom wouldn't return phone calls or emails.
After months of this CRAP, we pretty much decided it wasn't worth our effort to fight them (exactly what they were hoping, I'm sure!). Well fast forward into the new year, I get a notice from my insurance company that they sent another bill (9 months after the birth) billing them for another $8K, this time under a different "code." They waited as long as they could to try to rape my insurance company for whatever was left in my accounts at the end of the year. Clearly, they know exactly what they are doing and how to steal as much money as possible from their clients and insurance companies. Between the cash they took directly from me and the money they swindled out of my insurance company, they have received significantly more than anything that was paid out to my previous doctor/hospital for a previous hospital birth.
Putting aside the financial piece of this, the thing that most upsets me is how we were treated. The actual birth was a great experience, but based on everything that happened afterwards, I literally feel sick to my stomach when I think of Blossom. We opened ourselves up to trust our doctor and midwife and try to build a relationship with them (which is so different from the average doctor at a hospital). And now we both feel stupid and used for having trusted any of them with our money and more importantly we regret trusting them with my life and our baby's life.
This is a nightmare. They are UNETHICAL LIARS. If for some reason you still think Blossom is a good idea for you, be forewarned.
UPDATE March 2013 - About 3 days after I wrote this initial review on Yelp, I got a hand written note from Nichelle & Mary with a check for $1000 labeled "refund." The note says: "We wish you all well. All facility fees were billed at the same time and yours was mistakenly included. We are enclosing $1000 and are sorry for the misunderstanding and confusion that ensued. Thank you again."
First off, I find it very sad that I had to post a negative review on a social media tool in order to get some kind of response out of them. And secondly, if they "MISTAKENLY" billed my insurance, then why wouldn't they refund the full amount (much closer to $5000 in Dec'12) they mistakenly took back to the insurance company?? Instead they send me $1000 even - about half as much as I expected to get back in the first place and certainly a lot less than what they "mistakenly" took from my insurance. Sounds like they are just trying to get me to leave them alone.
And in response to Mary's initial comment, I am not saying that Blossom's fees are not "competitive and fair" but instead the agreement I had with them and what I was told on multiple occasions is different than their actions and what I was charged. It really didn't matter whether the fees were $20... or $20,000 - in the end it is the principle. I certainly hope that after this negative review that they use it as an opportunity to fix their accounting department - Nichelle and Mary are very good at what they do - birthing babies naturally. They however, in my experience, are not good at running a business and hiring ethical people. I hope, for the sake of the natural birthing community, they "fix" this.
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