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  • Wow, What a nightmare! Called 6 weeks ago to get qoutes for auto and homeowners policies as it's my annual renewal time with AmFam. Natasha gave me great qoutes and agreed she'd call me the following month on the 8th (4 weeks later) to sure up paperwork and payment arrangements. I cancelled my autopay with AmFam on the 8th (as we agreed I should) but NEVER got a return call from Natasha. Called Natasha on the 12 of the month. Natasha finally returned call on the 14th but now qoutes were $60. per month more then qouted 4 weeks before??? Not only that but instead of being able to pay policies monthly I needed to pay quarterly. As I'd explained to Natasha 4 week earlier I'm a disabled senior on a limited income and prefer monthly payments or need a couple months to make this change. Natasha, said she'd figure something out and be back in touch quickly as I've cancelled my AmFam policies. NEVER heard back from Natasha, again! Called her back on the 20th. Natasha, informed me she'd been off and forgot to have someone follow up on my situation but apologized and said she'd figure something out and be back in touch. Natasha, called back the 21st and had NO OPTIONS after 6 weeks, agreed on qoutes and instructions to cancel my autopay for AmFam policies. I asked to speak with the owner of the agency as it's now Thursday afternoon, 6 weeks later and I now have NO INSURANCE as of Monday! Natasha, informed me Suzanne Bovaird was not there but she should be back shortly. Several hours later Suzanne finally returned my call. The first words from Suzanne's mouth were it would be IMPOSSIBLE to get new insurance policies started within 6 weeks??? At this point I hung up realizing Bovairds insurance agency is a not a company I'd EVER receive reasonable service from or be able to trust. Thanks Bovairds, I have one day to try to get my AmFam policies reinstated. Great work!
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