| rev:text
| - After having been a DTV customer for 12 years, I needed to cancel my account as I am having a major surgery and will need to be in a rehabilitation facility and a long term care for some time.
You would think that canceling my account, which is in good standing and always has been, would be a simple call, NO WAY.
After being put on a lengthy hold, a cancellation specialist finally answered and informed me that I would be charged a $260.00 CANCELLATION FEE! When I informed her of my 12 years of service with DTV, she informed me that "Every time you get new or upgraded equipment, you are signing a NEW 2 YEAR LEASE.
?????
Last year I moved and when the installers came to move my service, they informed me that my equipment was "old and no longer viable" and advised that I MUST get replacement equipment as they COULD NOT install my service with the old receivers. As I didn't believe them, I called DTV while they were there and talked to a manager who , after speaking with the installers, confirmed that I needed new equipment.THey quoted a price of over $600.00, including the installation (so much for "FREE MOVING" promise) for 2 receivers (yes 2) and my apartment was already fully pre-wired for Direct TV. I had paid for DTV protection plan for 12 years and assumed it would be covered. Long story short, It took over 10 hours (no exaggeration) of phone calls in the following weeks to get the insurance to cover $200.00 of the $600.00 installation bill AND they insisted on a "$100.00 credit and $10.00 off a month for 10 months" method of payment. What kind of insurance is that?
According to the CSR, that situation constituted "Upgrading Equipment" and I had agreed to a new 2 year lease at that time. I argued with her and her supervisor for an hour. I finally asked for a manager and after yet another lengthy hold, was told that they would "credit my account for the early termination fee due to the circumstances". There NEVER should have been any fee to begin with. So DTV is now telling us that every time their equipment malfunctions and they have to replace it that a new 2 year contract goes into effect. How do you ever complete a contract if their equipment needs to be replaced every 18 months??? WHY am I having to sign a 2 year contract when I'm not receiving discounted programming or free installation and equipment?? Why in 48 states do you HAVE to provide them with your credit card number and allow them to apply any charges they decide to impose??? Yet another strong arm tactic/threat to get you to stay with them..
This is evidence that DTV KNOWS its customers are so unhappy that they want to jump ship ( see any of the more than 50,000 poor reviews of DTV available at top review sites) and this is their way of forcing you to stay. Any company that has to trick you into lengthy contracts and force you to stay with them is simply NFG. PLEASE DON'T FALL FOR THEIR SLICK ADVERTISING. STAY AWAY!!!!!
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