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  • The appt scheduler was very nice on the phone and I thought I had found a great eye center with board certified ophthalmologists and optometrists. I made an appt for an annual eye exam and to see if I needed a new Rx before getting glasses. I told her I had medical and vision insurance. The front desk person was friendly and I should have been listening more carefully because I signed more forms and thought the $47 "refraction fee" didn't apply to me since I had vision insurance. Wrong. I was seen by a very nice woman (nurse? assistant?) who did every test that my Iowa optometrist used to do--she took the history, did the machines and the refraction, put in the dilating drops, did the pressure test for glaucoma, and even did a hearing test! Then she sat me in a back waiting room. She spent over 1.5 hours with me. I waited 15 min, then was taken to a room to see the optometrist and another woman who was typing on a computer. The very nice optometrist saw me for maybe 15 minutes. He primarily analyzed the data the first woman had obtained. After instructions about dry eye drops and treatment and telling me to make another appt in a month, I asked for the glasses Rx that I'd come for. He told me something confusing about making another appt to pick it up. I got the idea it was a formality that would require me to come back another day and get the Rx. (I want new glasses!) I was sent to the front waiting room to wait for another person to bring me the written instructions plus prescriptions for 2 eye drops, but no glasses Rx. I asked again and got some ridiculous response, made an appt for a month, and left. I had to call the office 3 days later to clarify the written eye drop instructions and asked again about the glasses Rx. This office does not submit your vision insurance for the refraction exam. The insurance I pay for pays for me to have an annual exam, so I refuse to pay an extra $47! In Iowa, the optometrists submit both medical and vision insurance and send you away with a prescription for lenses so you can get new glasses every year. What is wrong with this place?? I was told I had to make a new appt, get a new refraction exam (2 in one week?), AND pay $47. No way. I'm done. I gave 2** because all the people were so nice, but I'm extremely disappointed.
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