We came the after Thanksgiving sale to replace our 17 year old sofa. We were greeted by Paul who gave us direction on the sofa we were looking for and gave us the time to see if this is what we wanted. We needed to match a love seat that will remain in the same room. After selecting the perfect color match this took the sofa out of the price range. So, Paul was able to redirect with other options to put us back to the price range we were willing to spend. Together with Shelly, we experienced teamwork, knowledge of the product and found what should be the perfect fit for us. Never feeling pressure to purchase anything more than what we wanted. We have family who have purchased after seeing the quality of the product. We would purchase again soon, if we could buy outdoor furniture. B & D