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  • I was in a hurry and running way behind schedule. I just wanted to grab a quick bite. I assumed that stopping off at Red White & Blue (in Mandalay Bay) and grabbing a sandwich and a salad from the deli case would be a quick solution to my schedule conflicts. I mean, the sandwiches and the salad was pre-made...right?? How long could that take? It takes about 35 minutes. I waited about 5 minutes in line to give my order to a girl behind the counter....she then scribbles my order down and hands me a receipt and hands another girl a carbon copy of my order. I go to the register to pay about $27 for my turkey sandwich, small Caesar salad and a bottle water. WHOA!!! I stand off to the side and watch a girl take my salad from the deli case, put it in a bag then push it to the side. I waited and waited....after about 20 minutes I asked the girl at the register what the hold up was....she turned around and said that the girls had not started making my sandwich yet. WHAT!?? Another girl comes over and asks me what I ordered...I simply said "Don't you have a carbon copy of my order?" and she had the nerve to look at me with one eyebrow raised and say "Obviously I don't...thats why Im asking you". So I told her my order...again and asked another girl to get a manager. I had to wait for that too! Are you serious? I finally get my order handed to me and Im standing around when some guy comes up to me and pokes me on my shoulder from behind and just says "Hi". Hello....who are you? Oh...the manager...well why didnt you say so?! I tell him the issue that I had to wait a little over 35 minutes for a pre-made salad and a turkey sandwich when there are 6 girls behind the counter. Not to mention I had to watch people who ordered about 15 minutes after me get their food before me b/c the girls lost my order ticket somewhere between the register and the sandwich prep table....all of 6 feet. Then I get attitude handed to me by some girl behind the counter who thought she was just about the cutest and funniest thing to walk the Earth. Yeah...this $27 sandwich better be gold plated! To say the least...service sucked...wait time was outrageous and the food was comparable to Subway. Here is my theory on customer service so you can better understand why I get so frustrated: #1 Your customer should not have to ask for anything. Meaning...always be one step ahead of them. Have some flippin common sense. If you see their drink is empty or on its way...refill it. If you serve them a burger....bring ketchup even if they didnt ask for it. Duh. #2 Never act like your customer is an inconvenience. Dude...they are paying for a service!!! They don't have to spend their money in your establishment...they can go somewhere else! Make them happy they chose to come to you. #3 Best advertising is word of mouth. You treat your customers well...they will be back and so will their friends. You screw it up...and everyone will know.
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