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  • We elected to use AirBNB for rental of a home in Vegas two months prior to our vacation. Vegas Getaways was the third party (renter on behalf of the homeowner) that provided the home. The property that we ultimately were provided was actually nice and accurately depicted, it was clean and equipped as described. The issue I have is this is the property we were given was not the home that we elected to rent and paid for two months prior. Vegas Getaways 6 days prior (on a Friday after 5 p.m. via email) to our arrival cancelled our selected rental and substituted with another one. Given the short timeframe and the expenses already put out by our group and additional expenses that would have been incurred with seeking new accommodations elsewhere at the last minute, we had no choice but to take the new house offered. The house was 1500 square feet less and did not have enough beds/rooms to accommodate the entire group. Again although not ideal we had no choice but to accept. We were advised that our original rental had water damage thus was unavailable to us. Reasonably we could understand that there are things beyond everyone's control so although upset we tried to understand and make the needed adjustments in order to still enjoy our vacation. Here's the kicker we decided to go by the original house we elected to rent to compare but to our surprise there were two cars in the driveway, lights on, people moving about and a party going on inside. So much for the water damage and the uninhabitable condition. Since returning from our trip we have attempted to bring our concern to Vegas Getaways in addition to requesting some compensation with Jennifer to only be told the we were accommodated and we will call you back once we check into this. No one has called back yet. A call was also put into Anthony, CEO and he has yet to call back either. I held off on this review in an effort to give them a chance to remedy the situation but it has been two nearly two weeks and obviously we will get nowhere. this is why we have gone to yelp and the Better Business Bureau to voice our concerns. I feel we are entitled to compensation because if we had cancelled with them on the same date and time according to the cancellation policy we would have only been entitled to 50% of our money back. This reservation was made two months in advance and we were entirely disappointed that six days later we were duped. The sad part is as I look at additional reviews (on AirBNB) it seems that they have done this to others.
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